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Cancellation and Refund Policy

Effective Date: May 26, 2025

At Veera Jewellers, we are committed to providing you with exquisite jewellery and a smooth shopping experience. We understand that plans can change, and we've outlined our cancellation and refund policy below to ensure clarity and fairness. Please read this policy carefully before placing an order.

1. Order Cancellation Policy

You may request to cancel an order placed on www.veerajewellers.com under the following conditions:

  • Cancellation within 2 Days of Order Placement (Free of Charge): You are eligible for a full refund if you cancel your order within two (2) calendar days from the exact date and time your order was placed. To cancel, please contact our customer service team immediately.

  • Cancellation After 2 Days of Order Placement (25% Fine Applied): If your cancellation request is received after two (2) calendar days from the exact date and time of order placement, a 25% cancellation fee (fine) will be imposed on the total order value. This fee helps cover the costs associated with initial processing, material allocation, and the commencement of manufacturing or customization processes for your specific order.

  • No Cancellation After Product Shipping: Once an order has been shipped, cancellation requests cannot be allowed or accepted. This includes orders that have been picked up by our shipping partners or are already in transit. In such cases, if you no longer wish to keep the product, you will need to refer to our separate [Link to Returns Policy] (Returns & Exchange Policy) once the product is delivered.

Important Note regarding Customization:

  • Orders for customized or personalized items (e.g., engraved jewellery, custom-designed pieces) are subject to immediate processing. While the 2-day window generally applies, if significant customization work has begun within this period, the 25% fine may still apply, or cancellation may not be possible depending on the stage of production. Any specific terms for custom orders will be communicated at the time of purchase.

How to Request a Cancellation: To request a cancellation, please immediately contact our customer service team with your Order ID and the reason for cancellation:

  • Email: support@veerajewellers.com
  • Phone: +91 8237753385
  • Customer Service Hours: [ Monday to Friday, 11:00 AM to 6:00 PM IST]

2. Refund Process

Once your cancellation request is received and approved by Veera Jewellers, in accordance with the conditions outlined above, we will initiate the refund process.

  • Refund Amount: The refund amount will be the total order value minus any applicable cancellation fees (e.g., the 25% fine).
  • Refund Method: All refunds will be processed back to the original payment method used for the purchase. We cannot issue refunds to a different payment method.
  • Refund Timeline: Please allow 7 to 8 working days from the date of refund acceptance for the refund amount to be credited to your bank account or original payment source. The actual time for the refund to reflect in your statement may vary based on your bank's processing times.

"Date of Refund Acceptance" Defined: The "date of refund acceptance" is the day on which Veera Jewellers formally approves your refund after reviewing and verifying your cancellation request against our policy. You will receive an email notification confirming the acceptance of your refund and the amount to be processed.

3. No Refunds in Certain Circumstances

  • Shipped Products: As stated above, orders that have been shipped are not eligible for cancellation or refund under this policy. Please refer to our separate [Link to Returns Policy] (Returns & Exchange Policy) if you wish to return a shipped item.
  • Damaged/Used Items upon Return: If a product is returned to us after delivery (under our Returns Policy) and is found to be damaged, used, or not in its original condition, packaging, or with missing components/certificates, the refund may be denied or subject to a reduction in value, as per our [Link to Returns Policy] (Returns & Exchange Policy).
  • Loss of Original Documents: Refunds may be affected or denied if the product is returned without its original certification, invoice, or other accompanying documents.

4. Contact Us

For any questions or assistance regarding your cancellation or refund, please reach out to our dedicated customer service team:

Veera Jewellers Email: support@veerajewellers.com Phone:  +91 8237753385 Website: www.veerajewellers.com

Crucial Advice for Veera Jewellers:

  1. Linked Policies: Ensure you create and properly link the "[Link to Returns Policy]" to your detailed Returns & Exchange Policy on your website. This is crucial as cancellations after shipping fall under that policy.
  2. Time Zone: While not explicitly mentioned, clarify if the "2 days" refers to a specific time zone (e.g., IST, given your location). It's generally understood to be the local time of the business.
  3. Customer Service: Emphasize the importance of quick communication from the customer's side for cancellations.
  4. Transparency: Keep the policy easily accessible on your website (e.g., in the footer, during checkout, and on product pages).
  5. Legal Review: Always have a legal professional review this policy to ensure it fully complies with Indian consumer protection laws and other relevant regulations, including the Consumer Protection Act, 2019. They can also advise on the legality and enforceability of the 25% fine in all scenarios.