Shipping and Delivery Information

Effective Date: May 26, 2025

At Veera Jewellers, we are committed to delivering your exquisite jewellery safely and promptly. Please review our shipping and delivery policy below for a clear understanding of our procedures.

1. Shipping Timeframe

• We aim to dispatch your order within two (2) business days from the order date. The "order date" is the date you successfully place your order and receive confirmation.

2. Delivery Timeframe

• Once shipped, delivery typically takes between 0 to 7 business days to reach your specified address within India. Please note that delivery times are estimates and may vary depending on your location, logistical factors, and unforeseen circumstances.

3. Shipping and Delivery Details

• Shipping Partners: We work with reputable courier services to ensure reliable delivery.
• Shipping Costs:  Free shipping on all orders above 500 INR. A flat shipping fee of 80 INR applies to orders below 500 INR.
• Delivery Address: Please ensure that the delivery address you provide is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
• Delivery Attempts: Our courier partner will make reasonable attempts to deliver your order. If delivery is unsuccessful after [Number] attempts, the package may be returned to us. In such cases, you may be responsible for additional shipping charges for re-delivery.
• Delivery Confirmation: You will receive a notification once your order has been successfully delivered.

4. Tracking Your Order

• You can track the progress of your shipment through our online portal. Once your order is shipped, we will provide you with a tracking number and instructions on how to access the tracking information.

5. Damaged Product

• We take utmost care in packaging your jewellery to prevent damage during transit. However, in the rare event that you receive a damaged product, please contact us immediately (within 2 days of delivery) with package opening video evidence of the damage. We will assess the situation and arrange for a replacement or refund as appropriate. Please refer to our [Link to Returns & Exchange Policy] for more details.

6. Contact Us

If you have any questions about our shipping and delivery policy, please don't hesitate to contact us:

• Email: support@veerajewellers.com
• Phone: +91 8237753385

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Important Considerations for Veera Jewellers:

1. Business Days: Be clear about what constitutes "business days" (typically Monday-Friday, excluding public holidays).
2. Shipping Costs: Include your specific shipping cost structure.
3. Returns Policy Link: Add a link to your detailed Returns & Exchange Policy.
4. Delivery Issues: Consider adding a clause about what happens if the customer isn't available to receive the delivery.
5. Legal Review: It's recommended to have a legal professional review this policy to ensure compliance with Indian consumer laws and to advise on liability for shipping delays or damage.