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Privacy Policy

Effective Date: May 26, 2025

At Veera Jewellers, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.veerajewellers.com (the "Site"), or make a purchase from us. By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information from and about you to provide and improve our services, process your orders, and enhance your shopping experience.

1.1. Personal Information You Provide to Us: This includes information you voluntarily provide when you interact with our Site, such as when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact customer service
  • Participate in surveys or promotions
  • Engage with us on social media

The personal information we may collect includes, but is not limited to:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (e.g., credit card details, bank account details - we do not store full payment card details; these are processed securely by our payment gateway providers)
  • Date of birth (for identity verification or special offers)
  • Account login credentials (username and password)

1.2. Sensitive Personal Data or Information (SPDI): In accordance with Indian laws, certain types of personal information are considered sensitive. While we primarily collect information necessary for e-commerce transactions, any financial information (like partial credit/debit card details passed to payment gateways) falls under this category. We ensure enhanced security measures for such data.

1.3. Information Collected Automatically: When you visit our Site, we automatically collect certain information about your device and your Browse activity. This "Device Information" helps us understand how our Site is used and how we can improve it. This information may include:

  • IP address
  • Browser type and version
  • Operating system
  • Referring/exit pages
  • Date and time of visit
  • Pages viewed
  • Time spent on pages
  • Clickstream data
  • Cookies and similar tracking technologies (see Section 2.5 below)

1.4. Information from Other Sources: We may receive information about you from third parties, such as:

  • Payment gateway providers
  • Shipping partners
  • Marketing and analytics service providers
  • Social media platforms (if you link your account or interact with us through them)

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1. To Process Orders and Provide Services:

  • Fulfill and manage your purchases, including processing payments, shipping orders, and providing order confirmations.
  • Communicate with you about your orders, inquiries, and customer service requests.
  • Create and manage your account.

2.2. To Improve and Personalize Your Experience:

  • Understand your preferences to tailor product recommendations and content.
  • Improve our website's functionality, design, and user experience.
  • Conduct research and analysis to enhance our product offerings and services.

2.3. For Marketing and Communication:

  • Send you promotional emails, newsletters, and special offers (you can opt-out at any time).
  • Inform you about new products, collections, or events.
  • Deliver targeted advertising based on your interests and Browse behavior.

2.4. For Security and Fraud Prevention:

  • Detect and prevent fraudulent transactions and other illegal activities.
  • Protect the security and integrity of our Site and systems.
  • Verify your identity.

2.5. Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your Browse activity.

  • Cookies: Small data files stored on your device that help us recognize you, remember your preferences, and track your usage.
  • Web Beacons: Tiny graphics with a unique identifier, used to track online movements of web users.
  • These technologies help us analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. You have the option to accept or refuse these cookies. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

2.6. Compliance with Legal Obligations:

  • Comply with applicable laws, regulations, legal processes, and governmental requests.
  • Enforce our Terms and Conditions.

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

3.1. Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

  • Payment processing
  • Shipping and logistics
  • Website hosting and development
  • Marketing and advertising
  • Customer support
  • Data analytics

These service providers are obligated to protect your information and use it only for the purposes for which it was provided.

3.2. Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.3. Legal Requirements and Protection: We may disclose your information if required to do so by law, or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Veera Jewellers
  • Prevent or investigate possible wrongdoing in connection with the Site
  • Protect the personal safety of users of the Site or the public
  • Protect against legal liability

3.4. With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement reasonable security practices and procedures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

  • Encryption of sensitive data (e.g., during transmission)
  • Secure payment gateways
  • Restricting access to your personal information to authorized personnel only
  • Regular security audits and updates
  • Employee training on data privacy and security

While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights

You have certain rights regarding your personal information, as provided under applicable Indian data protection laws:

5.1. Right to Access: You have the right to request access to the personal information we hold about you.

5.2. Right to Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

5.3. Right to Erasure/Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations to retain data.

5.4. Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

5.5. Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in each email or by contacting us directly.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in a timely manner as required by law.

6. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a child under 18, we will delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

7. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any modifications signifies your acceptance of the updated Privacy Policy.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, a Grievance Officer has been designated to address any discrepancies and grievances of the provider of information. If you have any concerns or questions regarding this Privacy Policy or our data practices, please contact our Grievance Officer:

Grievance Officer Name: Dhanashree Ghule Address: Shop no 4, Pethkar Apartment, Rajendraguru Nagar, Neral, Karjat, Raigad, Maharashtra 410101 Email: admin@veerjewellers.com Phone: +91 8237753385

The Grievance Officer will redress your grievances expeditiously, within one month from the date of receipt of the grievance.

10. Contact Us

If you have any questions or suggestions about our Privacy Policy, please do not hesitate to contact us at:

Veera Jewellers Address: Shop no 4, Pethkar Apartment, Rajendraguru Nagar, Neral, Karjat, Raigad, Maharashtra 410101 Email: admin@veerjewellers.com Phone: +91 8237753385

Important Considerations for Veera Jewellers:

  • Actual Data Practices: This policy assumes general e-commerce data practices. You must ensure that it accurately reflects how Veera Jewellers specifically collects, uses, and shares data. For example, if you use specific third-party analytics tools (e.g., Google Analytics, Facebook Pixel), you might want to mention them explicitly and link to their privacy policies.
  • Payment Gateway: Clearly state that you do not store sensitive payment card details directly and that all transactions are processed through secure, PCI DSS compliant third-party payment gateways.
  • Consent Mechanisms: Ensure your website has clear consent mechanisms, especially for marketing communications and cookies, in line with the DPDP Act. This could involve checkboxes at checkout, cookie banners, and clear opt-in forms.
  • Data Minimization: Emphasize that you only collect data that is necessary for the stated purposes.
  • Updates: Regularly review and update your privacy policy to reflect any changes in your business practices, technology, or legal requirements.
  • Prominent Placement: Display your privacy policy prominently on your website, typically in the footer, at checkout, and during account registration.
  • Legal Review: Crucially, have this draft reviewed by a legal professional specializing in Indian data protection laws to ensure it is fully compliant and tailored to your specific business operations.