• Your shopping cart is empty!

Terms & Conditions

Effective Date: May 26, 2025

Welcome to www.veerajewellers.com (the "Site"), operated by Veera Jewellers ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our Site, including any content, functionality, and services offered on or through the Site.

By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Site.

1. Acceptance of Terms

By creating an account, making a purchase, or otherwise using the Site, you represent that you have read, understood, and agree to be bound by these Terms. You must be at least 18 years old to make a purchase on this Site. If you are under 18, you may use the Site only with the involvement of a parent or guardian.

2. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least [Number] days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of the Site after the effective date of the revised Terms signifies your acceptance of the new Terms.

3. Account Registration and Security

3.1. To access certain features of the Site, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

3.3. We will not be liable for any loss or damage arising from your failure to comply with this Section 3.

4. Products and Services

4.1. Product Descriptions: We strive to be as accurate as possible in the descriptions of our products. However, we do not warrant that product descriptions or other content on the Site are entirely accurate, complete, reliable, current, or error-free. Jewellery, by its nature, may have minor variations. All weights and dimensions are approximate.

4.2. Pricing: All prices displayed on the Site are in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST) unless otherwise stated. We reserve the right to change prices at any time without prior notice. However, once an order is placed and confirmed, the price for that order will remain fixed.

4.3. Availability: All products are subject to availability. We reserve the right to limit the quantity of products we supply; to discontinue any product at any time; and to refuse any order you place with us.

4.4. Gemstone and Metal Information: Information regarding gemstones, metals, and their properties is provided for informational purposes only and should not be considered as professional advice.

5. Order Placement and Payment

5.1. Order Acceptance: Your placement of an order does not necessarily assure our acceptance of your order. We reserve the right to accept or decline your order for any reason or no reason. Your order is accepted only when we send you an email confirmation that your order has been shipped.

5.2. Payment: We accept various payment methods as indicated on the Site (e.g., credit/debit cards, net banking, UPI). You agree to provide accurate and complete payment information. All payments are processed through secure third-party payment gateways. We do not store your full credit card or bank account details on our servers.

5.3. Fraud Prevention: We reserve the right to refuse or cancel any order at our sole discretion if we suspect fraud or unauthorized activity.

6. Shipping and Delivery

6.1. Shipping Policy: Our shipping policy, including estimated delivery times, shipping costs, and service areas, is available on our [Shipping Policy Link] page (please create this page). By placing an order, you agree to our shipping policy.

6.2. Delivery: While we strive to deliver products within the estimated timeframe, delays may occur due to unforeseen circumstances or factors beyond our control. We are not liable for any delays in delivery.

6.3. Risk of Loss: The risk of loss and title for items purchased from us pass to you upon our delivery to the carrier.

7. Returns, Refunds, and Exchange Policy

7.1. Policy: Our returns, refunds, and exchange policy is available on our [Returns & Refunds Policy Link] page (please create this page). By placing an order, you agree to our returns, refunds, and exchange policy.

7.2. Conditions: Products must be returned in their original condition, unworn, unused, and with all original tags, packaging, and certifications (if applicable). Custom-made or personalized items may not be eligible for return or exchange, as specified in our policy.

8. Intellectual Property

8.1. All content on the Site, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of Veera Jewellers or its content suppliers and protected by Indian and international copyright, trademark, patent, and other intellectual property laws.

8.2. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site, use of the Site, or access to the Site or any content on the Site for any commercial purpose without express written consent from us.

9. User Conduct

9.1. You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Site by any third party.

9.2. You shall not engage in any activity that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use and enjoyment of the Site.

9.3. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.

10. Disclaimer of Warranties

10.1. The Site and all products and services offered through it are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

10.2. We do not warrant that the Site will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Site or the servers that make it available are free of viruses or other harmful components.

11. Limitation of Liability

11.1. In no event shall Veera Jewellers, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site; (ii) any conduct or content of any third party on the Site; (iii) any content obtained from the Site; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

11.2. In no event shall our total liability to you for all damages, losses, and causes of action (whether in contract, tort including, but not limited to, negligence, or otherwise) exceed the amount paid by you, if any, for accessing the Site or purchasing products through the Site.

12. Indemnification

You agree to defend, indemnify, and hold harmless Veera Jewellers and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Site, by you or any person using your account and password; b) a breach of these Terms; or c) content posted on the Site.

13. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. You agree that the courts in Raigad, Maharashtra, India shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or your use of the Site.

14. Dispute Resolution

Any dispute or claim arising out of or relating to these Terms or the breach thereof shall be settled by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by Veera Jewellers. The seat and venue of arbitration shall be Raigad Maharashtra, India. The language of the arbitration shall be English. The award of the arbitrator shall be final and binding on both parties.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

16. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

17. Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and Veera Jewellers regarding your use of the Site and supersede any prior agreements, understandings, or representations, whether oral or written.

18. Contact Information

If you have any questions about these Terms, please contact us at:

Veera Jewellers [Insert Veera Jewellers Physical Address] Email: [Insert General Customer Service Email Address, e.g., info@veerajewellers.com] Phone: [Insert General Customer Service Phone Number]

Crucial Actions for Veera Jewellers:

  1. Legal Review: It is absolutely imperative to have a legal professional specializing in Indian e-commerce and consumer laws review and customize these Terms and Conditions. They can ensure full compliance with the Consumer Protection Act, 2019, the IT Act, 2000, and other relevant regulations.
  2. Specific Policies:
    • Shipping Policy: Create a separate, detailed "Shipping Policy" page outlining delivery times, costs, tracking, and any international shipping specifics.
    • Returns, Refunds, and Exchange Policy: Create a separate, detailed "Returns, Refunds, and Exchange Policy" page clearly defining your return window, conditions for returns (e.g., original packaging, unworn, no damage, tags intact, certification), refund process, exchange process, and exclusions (e.g., custom orders, engraved items).
    • Privacy Policy: Ensure your Privacy Policy is robust and linked within these T&Cs.
  3. Placeholders: Replace all bracketed [Insert...] text with your specific company information.
  4. Jurisdiction: Double-check and confirm the specific city in Maharashtra where your business operates and where legal disputes would be handled.
  5. Visibility: Ensure these T&Cs are easily accessible on your website, typically in the footer, at checkout, and during account registration.
  6. Updates: Establish a process for regularly reviewing and updating these T&Cs as your business practices evolve or as new laws come into effect.